DSS places an emphasis on quality in its Business Management System, which entails the following guiding principles:

Business activities and services are to be performed through effective risk management (mitigation, preparedness, response, and recovery)
Operating procedures are to comply with the law, regulations, and industry best practices
DSS is to foster a culture promoting service quality, compliance, and responsible management
Robust and resilient management processes are to be in place to prevent disruptive events and overcome their consequences
A documented framework is to be in place as to systematically monitor, measure, and develop service quality